CCACs ordered to provide personal support services to difficult client

The Health Services Appeal and Review Board (Board) recently rescinded a decision of a Community Care Access Centre (CCAC) involving the personal support services of a client.  In JC v South West Community Care Access Centre, the CCAC revised the client’s plan of service and, in particular, withdrew the services it was providing to the client.  The client sought to have the CCAC continue to provide the services to her.  The issue for the Board was to determine what services the client was entitled to and on what basis. Read More