By Date

Health Sector Privacy Officer Training 2017

Health Sector Privacy Officer Training 2017

 Here are the details you’ve been asking for!

 

June 6 (in person in downtown Toronto or via webcast, your choice) +

Weekly/biweekly teaching sessions, resources & online community to end of 2017

                                                                                                                                        

As health care organizations and providers, your privacy practices are under scrutiny from your patients, residents or clients (and their families), the courts, the media and the Information and Privacy Commissioner of Ontario (IPC/O). Attorney General prosecutions are underway under the Personal Health Information Protection Act (PHIPA), and class actions have been filed in the courts. This year, Bill 119 amended PHIPA in numerous important ways (including doubling the fines to up to $100,000 for individuals and $500,000 for organizations and requiring reports to the IPC/O of certain privacy breaches and reports to regulatory Colleges).

 

This course focuses on Ontario legislation, but is of value to any health sector Privacy Officer. It will give you confidence in your role by giving you the information and skills you need to succeed as a Privacy Officer or as:

 

  1. A Chief Information Officer
  2. A person with a Privacy Officer reporting to you, or
  3. If you advise organizations that are subject to health privacy requirements or create related health policy

 

You receive:

  • A full day session in downtown Toronto (or via webcast, the choice is yours) where we will launch the community and tackle some of the tough issues
  • An additional weekly or biweekly set of webinars, videos, resources and intensive instruction from a leading legal educator in the field, most in real time
  • 30+ hours (up from the previous course that was 20 hours) with flexibility to learn at a pace that works for you, and with the support of a community
  • The most current information on privacy practices and expectations for health care organizations
  • Practical and dynamic skills training for adult learners using scenarios, stories, quizzes and practical applications for your environment
  • Sample tools to adapt to your organization for your everyday use, including these templates:
    • Privacy program checklist and document checklist
    • Privacy policies
    • Annual confidentiality pledge for all staff, students, volunteers and researchers
    • Privacy communiques (to customize and circulate as evidence of your due diligence)
    • Board update on privacy
    • Privacy impact assessment resources
    • Privacy breach checklist
    • Privacy breach notification/script
  • A privacy library
    • The primary Ontario privacy resource – “Guide to the Ontario Personal Health Information Protection Act: A Practical Guide for Health Care Providers” (H. Perun, M. Orr, F. Dimitriadis, Irwin Law, 2005)
    • Online resources compiled for you, so you do not have to search them out yourself
  • Strategies to assist you to work through your organization’s documents
  • A report card you complete at the end of the course to share with your Board or supervisor to demonstrate your organization’s privacy compliance status and privacy priorities (or gaps, if any)
  • A letter outlining the training you have received, for your organization’s due diligence

 

LOCATION – June 6, 2017 St. Andrew’s Club and Conference Centre at 150 King St W., 27th Floor, Room L2, Toronto, ON (King St. W. and University Ave.) http://www.standrewsclub.ca/  (Or via webcast)

 

WHY DID WE CHANGE THE COURSE FORMAT?

 

Some of you have said that travel at this time of year is tough, and/or that you welcome online opportunities, and that you love the community and problem-solving that comes with a membership that extends beyond a day a month for three months (the previous format). We have passed on that savings to you, and are pleased to offer new and interactive ways to learn where you get what you need.

 

COVE ACADEMY

 

Cove Academy is a new and innovative training platform. Our lead trainer in the course is Mary Jane Dykeman, a Principal of Cove Academy and lawyer at DDO Health Law. We bring experience, humour and vitality to each training session. We work with health care organizations across the continuum of care (from primary to quaternary care, community and social services, academic centres, as well as children’s, seniors’ and mental health and addiction providers). We know exactly why PHIPA was drafted as it was, the nuance of PHIPA’s application within your environment, and the common and complex issues Privacy Officers and others working in privacy face daily. We have developed scenarios that will resonate with you.

 

WE WILL COVER:

  1. Recent developments, risk management and due diligence (Day 1 session and throughout the course as new orders and decisions of IPC/O arise)
  2. The privacy basics, including general limiting principles and collection rules
  3. Privacy compliance overview
  4. Creating and reinforcing a culture of privacy
  5. Security & safeguards, including the ins and outs of audits and increasing number of shared systems
  6. Consent and capacity in the PHIPA context
  7. Secondary Uses and Disclosures
  8. Disclosure to third parties
  9. Who is the health information custodian?
  10. Privacy breach investigation & response
  11. IPC/O orders and decisions – what you need to know
  12. How to create and show due diligence
  13. Attorney General prosecutions – what we know so far
  14. Dealing with the media
  15. Tips for training staff whether you are a large or small health information custodian
  16. Circle of care and lockbox
  17. Access & Correction
  18. Special rules related to children
  19. Special rules in mental health settings

Q&A – What keeps you up at night?

Q&A – What keeps you up at night?

Overwhelmed? Don’t know what you don’t know?

By signing up for this course, you will confidently be able to:

 

  • Understand basic privacy terminology such as: personal health information (PHI); health information custodians (HICs); agents; collection, use, and disclosure; circle of care & lockbox; privacy impact assessments (PIAs); and threat risk assessments (TRAs)
  • Explain the rights individuals have to privacy
  • Identify the basic “consent rules” of privacy and the exceptions to those rules
  • State the situations where your organization can collect, use and disclose PHI with and without consent
  • Understand the role of the IPC/O
  • State the possible consequences for privacy breaches and poor privacy practices with knowledge of current cases and referrals for prosecution
  • Identify the 7 main sources of the privacy laws, rules and best practices in Ontario
  • Use our 15 point Privacy Program Checklist to evaluate how well your organization is doing with its own privacy compliance and present an update to your Board
  • Articulate a strategy for your organization’s privacy program launch or refresh
  • Organize your privacy binder/electronic folder by using our Privacy Program Documentation Checklist
  • Launch or refresh your orientation program for new staff, students and volunteers to include:
    • Privacy policies (samples provided)
    • All staff training (in-house training is an optional extra service option we can provide to you)
    • Confidentiality pledge (sample provided)
    • Board training (customizable PowerPoint provided)
  • Launch or refresh your privacy program to include:
    • Timelines for updating privacy policies
    • Schedule for annual training
    • Annual confidentiality pledge (sample provided)
    • Email reminders/newsletters to all staff on a regular basis (subscription is an extra service option available to receive monthly emails to send to all staff)
    • Follow up with all staff if there is a privacy breach
    • Random audits (messaging to staff, frequency and scope)
    • Respond to common challenges in engaging staff, physicians, students and volunteers
  • Identify the 3 categories of safeguards under PHIPA: physical, administrative, and technological; and common examples of how to protect the PHI you hold
  • Read and understand a PIA and TRA
  • Determine when you can conduct your own and when to solicit an external PIA or TRA
  • Conduct random audits of an electronic health record system and identify suspicious activity
  • Identify and respond to the areas of greatest risk for health care organizations
  • Differentiate between express consent, implied consent and no consent
  • Understand the difference between consent and notice
  • Understand who can make substitute decisions and under what circumstances (especially for young children, incapable adults or deceased persons)
  • Explain the circle of care to patients and staff
  • Identify the key opportunities and issues of concern with shared care models (such as HealthLinks)
  • Explain a lockbox to patients and staff (brochure and information sheet provided)
  • Identify what a lockbox looks like in an electronic health record
  • Provide sample language to your clinicians for communicating with external health care providers when there is a lockbox restricting disclosure
  • Explain to patients and staff when you need patient consent to engage in an activity and when you do not
  • Strategize within your own organization about who is authorized to engage in secondary uses and disclosures – and who is not
  • Identify the key opportunities and issues of concern when participating in large health sector quality, efficiency and reporting initiatives
  • Understand the key elements of a data sharing agreement
  • Identify a situation when you are being asked to be a health information network providers and understand the responsibilities of fulfilling that role and potential consequences of failing to meet those responsibilities
  • Process simple access and correction requests (and identify situations where you need expert advice)
  • Address individual requests for access to “family records” where there is a single record for multiple patients (e.g. in some counselling settings, or in situations where information about a newborn remains in the mother’s record)
  • Identify key situations where your organization is required by law to disclose PHI (mandatory disclosures)
  • Avoid an order for deemed refusals of access
  • Respond to common complicated situations in third party disclosure, with or without consent, including:
    • Parents, Insurance companies, Lawyers and courts, Regulatory bodies: Workplace Safety and Insurance Board, College of Physicians and Surgeons of Ontario and other health regulatory Colleges, Ministry and health sector partners (including for anonymized data), Police, Children’s aid societies, requests for records to be brought to court and/or for evidence to be given (including the nuance for mental health records)
  • Conduct your own privacy breach investigation
  • Determine when to ask for an external investigator to complete an investigation
  • Notify affected patients in the case of a privacy breach
  • Write a privacy breach report
  • Anticipate how to work with the IPC/O
  • Manage common questions from the media
  • Determine the level of detail to share with other staff not involved in the breach
  • Determine the appropriate disciplinary consequences for a privacy breach
  • Update your policies and privacy practices to reflect these new developments

 

Testimonials

Here’s what previous registrants had to say about the 2015 and 2016 versions of this course:

  • The instructors and team . . . are healthcare privacy experts and this course is a valuable resource for all healthcare Privacy Officers. The training provided me the knowledge to transition into my new role confidently.
  • I really appreciated the templates! As an ED who wears many hats, this was a huge time saver and plus gave me the relief that we have in place what we need now.
  • The tools were excellent. We are developing a privacy framework in this LHIN with consultants but internally I also needed help to emphasize the importance of privacy.
  • Liked it all, but what really made this course different was that the trainers are actually the subject matter experts and as such, questions could be answered in depth.
  • The depth of knowledge and hands on experience of the trainers is what makes this training superb.
  • The instructors were very knowledgeable and because it related to healthcare, very relevant. Was great to have feedback from other health organizations.
  • Real life examples go a long way to proving how real privacy issues are and the consequences for them.

Health Sector Privacy Officer Training Spring 2016

Spring 2016  – 3 Full Days

April 12, May 10 & June 14

The privacy practices of health care organizations are under increasing scrutiny from patients (and their families), the courts, the media and the regulator, the Information and Privacy Commissioner of Ontario (IPC/O). As Privacy Officer, it is your job to ensure your organization is compliant with privacy laws and IPC/O guidelines. Whether you are new to the Privacy Officer role or are a seasoned privacy professional, you may wonder whether you have the latest information to do your job properly.  You may have already discovered that it is not enough to know the technicalities of the law; it is also important that you understand the spirit of the legislation and how to apply the law to specific and sometimes difficult situations.

This is the only course of its kind in Canada.

This course will give you confidence in your role by giving you the information and skills you need to succeed as a Privacy Officer.

You receive:

  • 20 hours of intensive instruction from leading legal educators in the field
    • 3 full day sessions each available in person in downtown Toronto or via webcast
  • Reassurance that you have the most current information on privacy practices and expectations for health care organizations
  • Practical and dynamic skills training for adult learners using scenarios, stories, quizzes and assignments
  • Sample tools to adapt to your organization for your everyday use, including (and many more):
    • Privacy program checklist
    • Privacy policies
    • Privacy breach checklist
    • Privacy breach notification
  • A privacy library
    • The primary Ontario privacy resource – “Guide to the Ontario Personal Health Information Protection Act: A Practical Guide for Health Care Providers” (H. Perun, M. Orr, F. Dimitriadis, Irwin Law, 2005)
    • Online resources are compiled for you in a few downloadable PDFs so you do not have to find the resources yourself and print them individually
  • A reading list to prepare you before each session
  • Homework to assist you to work through your own organization’s documents
  • A report card you complete yourself at the end of the course to share with your Board or supervisor to demonstrate your organization’s privacy compliance status and remaining privacy gaps, if any
  • A letter outlining the training you have received, for your organization’s due diligence

While we focus on Ontario legislation – this course is of value to any health sector Privacy Officer.

For more information – click on the title “Health Sector Privacy Officer Training” above. And for even more information, contact Franca Latino by phone at: 416-967-7100 x 242  or by email at: flatino@ddohealthlaw.com

Legal Issues for Family Health Teams – Monthly Teleconference 2016

DDO Health Law runs a monthly call-in program to discuss legal issues facing family health teams (FHTs). These calls are for Executive Directors, Lead Physicians and human resources personnel for FHTs and family health organizations (FHOs)/family health networks (FHNs).

What are the topics for 2016?  (Note: If the date has passed, a recording of the session may be available)

  • January 7 – Managing an older workforce/dealing with employees past retirement age
  • February 4 – Providing services to kids and youth
  • March 3 – Providing services to the elderly
  • April 7 – Pros and cons of becoming a charity
  • May 5– Privacy updates (including managing staff who are also patients)
  • June 2 – Emergency preparedness
  • July – no call
  • August – no call
  • September  8 – Managing difficult situations involving patients and families
  • October  6 – Investigating complaints against physicians who are not employees
  • November  3 – Mental health 101
  • December  1 – Social media and the law 

    Monthly calls are scheduled over the lunch hour from 12pm – 1pm on the first Thursday of the month. There are no calls scheduled for July or August.

Why join?

  • You will hear from legal experts who understand FHTs (and your relationship with your FHOs/FHNs)
  • You get 10 monthly calls on  the latest legal topics and trends affecting FHTs
  • You will have a chance to ask questions and share stories with your FHT colleagues
  • Your FHT will receive a 10% discount on all in-service training by DDO Health Law in 2016
  • You can be added to our email list to receive legal updates as they happen
  • The calls are exclusively for FHTs – so you know you are getting information relevant to your day-to-day work
  • You can have as many people from your FHT and affiliated FHOs/FHNs (physicians) on each call – the flat fee is per FHT

What is the cost? and how do I sign up?

There is a flat fee for an annual subscription. Fees are per FHT. Please contact Franca Latino at flatino@ddohealthlaw.com for details about this program, fees and how to sign up or if you are having technical difficulties on the day of a session.

Ontario’s Health Statutory Context

Interested to see a one-page summary of the laws that apply to health care organizations in Ontario?  Click the title for a PDF copy of “Ontario’s Health Statutory Context”.

Proposed Changes to PHIPA through Bill 119 Blacklined – Not Official Copy

PROPOSED CHANGES TO ONTARIO’S HEALTH PRIVACY LEGISLATION

This week the Ontario government introduced Bill 119, which proposes to amend the Personal Health Information Protection Act, 2004 (PHIPA).  DDO Health Law has prepared a blacklined version of PHIPA so it is easy to see the proposed changes. Please click the title “Proposed Changes to PHIPA through Bill 119 Blacklined” above for a PDF version that you can download.

Caution: This is for general information purposes only and is not an official version.  These changes are not yet law and there may be further future amendments.  Please contact us if you have questions.

Mary Jane Dykeman  mjdykeman@ddohealthlaw.com

Kate Dewhirst             kdewhirst@ddohealthlaw.com

Kathy O’Brien             kobrien@ddohealthlaw.com

Health Sector Privacy Officer Training

Fall 2015  – 3 Full Days

October 14, November 10 & December 8

The privacy practices of health care organizations are under increasing scrutiny from patients (and their families), the courts, the media and the regulator, the Information and Privacy Commissioner of Ontario (IPC/O). As Privacy Officer, it is your job to ensure your organization is compliant with privacy laws and IPC/O guidelines. Whether you are new to the Privacy Officer role or are a seasoned privacy professional, you may wonder whether you have the latest information to do your job properly.  You may have already discovered that it is not enough to know the technicalities of the law; it is also important that you understand the spirit of the legislation and how to apply the law to specific and sometimes difficult situations.

This is the only course of its kind in Canada.

This course will give you confidence in your role by giving you the information and skills you need to succeed as a Privacy Officer.

You receive:

  • 20 hours of intensive instruction from leading legal educators in the field
    • 3 full day sessions each available in person in downtown Toronto or via webcast
  • Reassurance that you have the most current information on privacy practices and expectations for health care organizations
  • Practical and dynamic skills training for adult learners using scenarios, stories, quizzes and assignments
  • Sample tools to adapt to your organization for your everyday use, including (and many more):
    • Privacy program checklist
    • Privacy policies
    • Privacy breach checklist
    • Privacy breach notification
  • A privacy library
    • The primary Ontario privacy resource – “Guide to the Ontario Personal Health Information Protection Act: A Practical Guide for Health Care Providers” (H. Perun, M. Orr, F. Dimitriadis, Irwin Law, 2005)
    • Online resources are compiled for you in a few downloadable PDFs so you do not have to find the resources yourself and print them individually
  • A reading list to prepare you before each session
  • Homework to assist you to work through your own organization’s documents
  • A report card you complete yourself at the end of the course to share with your Board or supervisor to demonstrate your organization’s privacy compliance status and remaining privacy gaps, if any
  • A letter outlining the training you have received, for your organization’s due diligence

While we focus on Ontario legislation – this course is of value to any health sector Privacy Officer.

For more information – click on the title “Health Sector Privacy Officer Training” above. And for even more information, contact Franca Latino by phone at: 416-967-7100 x 242  or by email at: flatino@ddohealthlaw.com

Legal Issues for Family Health Teams – Monthly Teleconference 2015

DDO Health Law runs a monthly call-in program to discuss legal issues facing family health teams (FHTs). These calls are for Executive Directors, Lead Physicians and human resources personnel for FHTs and family health organizations (FHOs)/family health networks (FHNs).

What are the topics for 2015?  (Note: If the date has passed, a recording of the session is available)

  • January 8th – Managing sick leave
  • February 5th – Tips for FHTs when a physician leaves the FHO (retirement/leave of absence/sick leave/other
  • March 5th – Procurement 101
  • April 2nd – Human rights law 101
  • May 7th – Governance tips and trends
  • June 4th – Real estate and leasing law
  • July – no call
  • August – no call
  • September 10th – Contracts 101
  • October 8th – Privacy Updates
  • November 5th – Overtime and Hours of Work
  • December 3rd – Consent to treatment 101 

    Monthly calls are scheduled over the lunch hour from 12pm – 1pm on the first Thursday of the month. There are no calls scheduled for July or August.

Why join?

  • You will hear from legal experts who understand FHTs (and your relationship with your FHOs/FHNs)
  • You get 10 monthly calls on  the latest legal topics and trends affecting FHTs
  • You will have a chance to ask questions and share stories with your FHT colleagues
  • Your FHT will receive a 10% discount on all in-service training by DDO Health Law in 2015
  • You can be added to our email list to receive legal updates as they happen
  • The calls are exclusively for FHTs – so you know you are getting information relevant to your day-to-day work
  • You can have as many people from your FHT and affiliated FHOs/FHNs (physicians) on each call – the flat fee is per FHT

What is the cost? and how do I sign up?

There is a flat fee for an annual subscription. Fees are per FHT. Please contact Franca Latino at flatino@ddohealthlaw.com for details about this program, fees and how to sign up or if you are having technical difficulties on the day of a session.

Privacy training for family health teams

Looking for on-site privacy training for your family health team?  Kate Dewhirst offers practical and engaging privacy training specific to family health teams.

She covers:

  • Privacy terminology and privacy rules
  • Consequences for a privacy breach
  • Who is the “Health Information Custodian” in a family health team (with a family health organization)
  • What do Health Information Custodians have to do?
  • Patient rights
  • Consent rules and exceptions to the rules
  • Circle of care: sharing information as part of a “health care system”
  • Lockbox: Can patients decide not to share information with their health care providers?
  • Social media and technology issues
  • Working within HealthLinks and other community sharing projects
  • Privacy Standards & IPC Orders – storytelling to bring privacy to life

I am a family physician working in a busy Family Health Team. PHIPA impacts all of our clinical and administrative activities. Kate Dewhirst provided us with an engaging and highly informative presentation. She was able to make a large room of multidisciplinary health care providers and administrative staff feel more like a small group session with lots of informal interactions, humor, questions and answers and real life examples of privacy issues and management. Kate kept the meeting on schedule and organized. Kate’s information motivated me to make some immediate changes in my office function. I can highly recommend Kate Dewhirst as an excellent, high value resource in navigating the confusing waters of health care privacy. – Dr. Richard Wiginton, Brighton/Quinte West Family Health Team

Kate’s knowledge of privacy legislation and her ability to translate it in a very meaningful way to front line staff was invaluable. Staff were engaged throughout the entire length of the workshop. – Mary Atkinson, Executive Director, North Perth FHT

Please contact Kate at kd@ddohealthlaw.com for more information

Legal Issues for Family Health Teams – Monthly Teleconference 2014

DDO Health Law runs a monthly call-in program to discuss legal issues facing family health teams (FHTs). These calls are for Executive Directors, Lead Physicians and human resources personnel for FHTs and family health organizations (FHOs)/family health networks (FHNs).

What are the topics for 2014?  (Note: If the date has passed, a recording of the session is available)

  • January 9 –  Tips for human resource management when your FHO/FHN employs separate staff, uses FHT staff after hours, shares staff with the FHT or when your FHO/FHN wants to transfer staff to the FHT to employ
  • February 6 – Tips for using email to communicate with patients
  • March 6 – FHT/FHO Governance 101
  • April 3 – Tips for managing absentee employees
  • May 1 – Tips for being a lead agency in provincial health initiatives – what do FHTs have to know? (such as HealthLinks)
  • June 5 – Responding to Complaints (dealing with complaints from families/patients)
  • September 4 – Tips for managing disputes between staff
  • October 2 – Service agreements between FHTs and FHOs – what should be included
  • November 6 – Tips for terminating employees
  • December 4 – Tips for allowing external health care providers to chart in your eMR

Monthly calls are scheduled over the lunch hour from 12pm – 1pm on the first Thursday of the month. There are no calls scheduled for July or August.

Why join?

  • You will hear from legal experts who understand FHTs (and your relationship with your FHOs/FHNs)
  • You get 10 monthly calls on  the latest legal topics and trends affecting FHTs
  • You will have a chance to ask questions and share stories with your FHT colleagues
  • Your FHT will receive a 10% discount on all in-service training by DDO Health Law in 2014
  • You can be added to our email list to receive legal updates as they happen
  • The calls are exclusively for FHTs – so you know you are getting information relevant to your day-to-day work
  • You can have as many people from your FHT and affiliated FHOs/FHNs (physicians) on each call – the flat fee is per FHT

What is the cost? and how do I sign up?

There is a flat fee for an annual subscription. Fees are per FHT. Please contact Allison Rose-Guy at arg@ddohealthlaw.com for details about this program, fees and how to sign up.